Recording interviews can make for lazy listening. Good journalists take good notes. Pages and pages of them. It takes practice.
A hand holds a pen over a sheet of messy notes with a recorder in the background. Illustration by News Decoder.
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The key to a great news story is a great interview. But all your work getting that interview will be wasted if you don’t have great notes.
When I first started out as a journalist, people didn’t always record their interviews. I rarely used a recorder. I found that it did something to my brain. Part of my brain would be worried that the recording wasn’t working.
When I became an editor, I found that I could tell when a reporter had used a recorder. The quotes in the story were often too long or too flat — they lacked something, maybe emotion or emphasis.
When you interview someone without taping it, you have to listen carefully. There isn’t any backup. And because it is difficult to take down everything someone says word for word, your brain works with your ears and your hand to take down what is most important — the essential facts and details, the emotion, the surprising things someone says.
If you have recorded that same interview, you won’t be doing that. You know you have a backup. And when you go back and listen to the recording, something is different. The statements all flatten out and you end up putting in the story what sounds most explanatory or most impressive. In other words, you can’t tell what was most interesting when you were sitting there or on the phone.
A recording is not enough.
These days it is standard practice to record interviews, if for no other reason than we need the audio for podcasts or audio clips.
But for a great story and to be a great storyteller you should master the art of notetaking. When doing an interview, forget that the recorder is on. Imagine it isn’t working (and it might not be working!). So here are some tips for taking notes:
First, don’t try to take down every word. Instead, listen for what is important.
“Quotes can be short,” said News Decoder Educational News Director Marcy Burstiner.
Don’t try to write everything down word for word. It’s OK to paraphrase. Put quote marks only around actual quotes. If you didn’t put quote marks around something in your notes DON’T put the quote marks in your story.
Master shorthand.
Second, create your own system of shorthand.
Shorthand is a system of writing in a code that allows you to take down words fast and accurately. There are some standard ways of doing that and courses to teach you how. It was developed for stenographers. Before recorders came along, offices employed people to take down dictation. The boss would dictate letters and reports to their secretaries who would then type them up. But you can create your own system of shorthand.
For example, instead of writing down the person’s name every time they start talking (when you are talking to multiple people at the same time) use their initials. You can also lv out the vwls of common wrds.
U can write in text message 4mat bc that also wrks. I am not a fast writer so I came up with my own system early on in my career. I put ?? when I’m not sure what the person said but I don’t want to interrupt them. I put ** when I want to go back to it to follow up. I circle words or underline them when I sense it is important.
For something outrageous I write !!
Take lots and lots of notes.
Writing down words and ideas cements them in your mind.
Finally, use a pen and paper. There are a number of reasons to do this. If you are interviewing someone in person and you try to take your notes on a laptop or tablet, your head will be down half the time and you can’t circle stuff easily.
Second, there is some science behind the notion that we retain information better when we write things down hand to paper.
As a journalist, I was a messy note taker. That piece of paper in the photo image at the top of the story is an actual page of notes I once took. If I had time before I had to submit my article I would take the effort to type my notes onto a Word or Google Doc. Later I fell in love with spreadsheeting and would type my notes into a Google Spreadsheet, which would allow me to match up information with information from other interviews and sort them. This became handy when I was doing a story that involved a lot of interviews and complicated information.
When going to interviews I sometimes forgot a notepad and would have to grab paper anyway I could. I’ve taken notes in the margins of flyers and brochures and on the backside of stuff I got in the mail.
But the best practice is to always keep a notepad on you, just as photographers always keep a camera on them.
Finally, when you are ready to start writing, write from your notes first before going to the recording. Use the recording to make sure you got your quotes right and that you paraphrased what the person said correctly. Trust that your brain and your ears and your hand will have taken down the best information and the most engaging quotes.
Questions to consider:
1. Why take notes if you are recording an interview?
2. What is the difference between quoting someone and paraphrasing something they said?
3. How good a notetaker are you?
Marcy Burstiner is the educational news director for News Decoder. She is a graduate of the Columbia Journalism School and professor emeritus of journalism and mass communication at the California Polytechnic University, Humboldt in California. She is the author of the book "Investigative Reporting: From premise to publication."
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